{"id":8277,"date":"2026-10-03T17:36:38","date_gmt":"2026-10-03T15:36:38","guid":{"rendered":"https:\/\/wam.global\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/"},"modified":"2026-10-15T19:14:31","modified_gmt":"2026-10-15T17:14:31","slug":"head-of-customer-experience-design-strategy","status":"publish","type":"job","link":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/","title":{"rendered":"Head of Customer Experience &amp; Design Strategy"},"content":{"rendered":"<p>Si para ti la experiencia de cliente no es solo pintar <em>journeys<\/em>, sino construir un plan de negocio rentable, liderar equipos multidisciplinares y sentarte con perfiles directivos para defender el impacto de tus estrategias en su cuenta de resultados, tenemos que hablar.<\/p>\n<p id=\"p-rc_51b77887213095d3-163\"><span>En WAM buscamos a una figura clave para estructurar, dirigir y escalar nuestro <em>offering<\/em> especializado de Experiencia de Cliente y Estrategia de Dise\u00f1o (CX&amp;DS). Tu rol no ser\u00e1 el de un perfil puramente t\u00e1ctico; ser\u00e1s el brazo ejecutor del plan de crecimiento de la pr\u00e1ctica, combinando visi\u00f3n estrat\u00e9gica de negocio, liderazgo de equipos y con enfoque en desarrollo comercial.<\/span><\/p>\n<p id=\"p-rc_51b77887213095d3-163\">\n<p><strong>&#x1f680; Lo que har\u00e1s (de verdad):<\/strong><\/p>\n<p>Estrategia de Oferta y Plan de Negocio<\/p>\n<ul>\n<li>\n<p id=\"p-rc_51b77887213095d3-165\"><span>Dise\u00f1ar, ejecutar y hacer el seguimiento del plan de negocio anual para la pr\u00e1ctica de CX&amp;DS, garantizando el cumplimiento de los objetivos de facturaci\u00f3n, margen y rentabilidad.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-166\"><span>Conceptualizar las credenciales del <em>offering<\/em>, definiendo metodolog\u00edas propias, casos de \u00e9xito y soluciones diferenciadoras de dise\u00f1o de producto digital y f\u00edsico.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-167\"><span>Liderar la estrategia de salida al mercado (<em>Go-To-Market<\/em>) en colaboraci\u00f3n directa con el departamento de Marketing de WAM.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>Desarrollo Comercial y C-Level (New Business)<\/p>\n<ul>\n<li>\n<p id=\"p-rc_51b77887213095d3-168\"><span>Definir y ejecutar la estrategia de captaci\u00f3n y venta cruzada en estrecha colaboraci\u00f3n con el VP y la direcci\u00f3n de negocio.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-169\"><span>Participar activamente liderando <em>pitches<\/em>, reuniones de venta y defensas de propuestas comerciales de alto valor.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-170\"><span>Establecer y consolidar relaciones de confianza estrat\u00e9gica con perfiles de direcci\u00f3n (<em>C-Level<\/em>) de clientes clave, asegurando su fidelizaci\u00f3n.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>Liderazgo de Equipo y Operaciones<\/p>\n<ul>\n<li>\n<p id=\"p-rc_51b77887213095d3-171\"><span>Reclutar, dirigir y dar mentor\u00eda continua al equipo especializado del \u00e1rea.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-172\"><span>Supervisar la calidad metodol\u00f3gica de los proyectos, asegurando que las entregas cumplan con los plazos, el presupuesto y los est\u00e1ndares m\u00e1s altos de la industria.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_51b77887213095d3-173\"><span>Orquestar una colaboraci\u00f3n fluida y sin fricciones con otros estudios y pr\u00e1cticas de la compa\u00f1\u00eda.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>Innovaci\u00f3n e Inteligencia Artificial<\/p>\n<ul>\n<li>\n<p id=\"p-rc_51b77887213095d3-174\"><span>Impulsar el uso proactivo de herramientas de Inteligencia Artificial en los flujos de trabajo de tu equipo para optimizar la investigaci\u00f3n, el prototipado, el an\u00e1lisis de <em>insights<\/em> y el dise\u00f1o de experiencias.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><strong>&#x1f499; Crecemos contigo, cuidamos de ti:<\/strong><\/p>\n<ul>\n<li>\n<p><strong>Horario flexible:<\/strong> Conciliaci\u00f3n de tu vida personal y profesional.<\/p>\n<\/li>\n<li>\n<p><strong>Modelo h\u00edbrido:<\/strong> Nos vemos 2 d\u00edas a la semana en la oficina, pero siempre con m\u00e1xima flexibilidad.<\/p>\n<\/li>\n<li>\n<p><strong>Banda salarial:<\/strong> Entre 45K &#8211; 50K \u20ac brutos anuales.<\/p>\n<\/li>\n<li>\n<p><strong>D\u00edas especiales:<\/strong> D\u00eda libre en tu cumplea\u00f1os y el 24 y 31 de diciembre.<\/p>\n<\/li>\n<li>\n<p><strong>Plan de Igualdad:<\/strong> Impulsamos la participaci\u00f3n equitativa, el respeto y oportunidades justas para todas las personas.<\/p>\n<\/li>\n<li>\n<p><strong>Retribuci\u00f3n Flexible:<\/strong> Accede a nuestro plan con Cobee.<\/p>\n<\/li>\n<li>\n<p><strong>Desarrollo profesional:<\/strong> Plan de desarrollo adaptado a tu perfil e inquietudes.<\/p>\n<\/li>\n<li>\n<p><strong>Jornada intensiva:<\/strong> Viernes hasta las 15:00h. Adem\u00e1s en verano (22\/06 al 11\/09) y Navidad (desde el 21\/12 al 8\/01) trabajamos de 8 a 15.<\/p>\n<\/li>\n<\/ul>\n<p><strong>&#x1f392; Imprescindible (si no encaja con tu perfil, no es tu rol):<\/strong><\/p>\n<ul>\n<li>\n<p id=\"p-rc_51b77887213095d3-175\"><strong>Experiencia: <\/strong>M\u00ednimo de 6 a\u00f1os de experiencia en puestos de CX &amp; Design Strategy (en consultoras, agencias o cliente final) y al menos 3 a\u00f1os deben haber sido en roles s\u00e9nior y gestionando equipos.<\/p>\n<\/li>\n<li>\n<p><strong>Formaci\u00f3n Acad\u00e9mica:<\/strong> Licenciatura universitaria (ADE, Marketing, Dise\u00f1o, Publicidad o similar). Un plus si tienes especializaci\u00f3n en Dise\u00f1o o Customer Experience<\/p>\n<\/li>\n<li>\n<p><strong>Idiomas:<\/strong> Nivel de ingl\u00e9s fluido, m\u00ednimo C1.<\/p>\n<\/li>\n<li>\n<p><strong>IA y Metodolog\u00eda:<\/strong> Uso integrado y proactivo de herramientas de Inteligencia Artificial aplicadas al entorno de trabajo diario.<\/p>\n<\/li>\n<li>\n<p><strong>Mindset Colaborativo:<\/strong> Actitud altamente colaborativa y experiencia trabajando de forma transversal y sin fricciones con otros equipos o departamentos.<\/p>\n<\/li>\n<\/ul>","protected":false},"template":"","locations":[220],"types":[227],"class_list":["post-8277","job","type-job","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Head of Customer Experience &amp; Design Strategy - WAM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Head of Customer Experience &amp; Design Strategy\" \/>\n<meta property=\"og:description\" content=\"Si para ti la experiencia de cliente no es solo pintar journeys, sino construir un plan de negocio rentable, liderar equipos multidisciplinares y sentarte con perfiles directivos para defender el impacto de tus estrategias en su cuenta de resultados, tenemos que hablar. En WAM buscamos a una figura clave para estructurar, dirigir y escalar nuestro [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/\" \/>\n<meta property=\"og:site_name\" content=\"WAM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/global.wam\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T17:14:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-1200x675.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@wearemktWAM\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"CollectionPage\"],\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/\",\"url\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/\",\"name\":\"Head of Customer Experience &amp; Design Strategy - WAM\",\"isPartOf\":{\"@id\":\"https:\/\/wam.global\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg\",\"datePublished\":\"2026-10-03T15:36:38+00:00\",\"dateModified\":\"2026-10-15T17:14:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#breadcrumb\"},\"inLanguage\":\"es\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage\",\"url\":\"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg\",\"contentUrl\":\"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/wam.global\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Empleos\",\"item\":\"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Head of Customer Experience &amp; Design Strategy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wam.global\/es\/#website\",\"url\":\"https:\/\/wam.global\/es\/\",\"name\":\"WAM\",\"description\":\"The hybrid reference where Technology mixes with Creativity Consulting with Execution and Brands with People.\",\"publisher\":{\"@id\":\"https:\/\/wam.global\/es\/#organization\"},\"alternateName\":\"WAM\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wam.global\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/wam.global\/es\/#organization\",\"name\":\"WAM\",\"alternateName\":\"WAM\",\"url\":\"https:\/\/wam.global\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/wam.global\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/wam.global\/wp-content\/uploads\/2025\/09\/wam-logo-black.svg\",\"contentUrl\":\"https:\/\/wam.global\/wp-content\/uploads\/2025\/09\/wam-logo-black.svg\",\"width\":1,\"height\":1,\"caption\":\"WAM\"},\"image\":{\"@id\":\"https:\/\/wam.global\/es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/global.wam\",\"https:\/\/x.com\/wearemktWAM\",\"https:\/\/www.instagram.com\/wamglobal\/\",\"https:\/\/www.linkedin.com\/company\/wearemarketing-wam\"],\"ownershipFundingInfo\":\"https:\/\/wam.global\/about\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Head of Customer Experience &amp; Design Strategy - WAM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/","og_locale":"es_ES","og_type":"article","og_title":"Head of Customer Experience &amp; Design Strategy","og_description":"Si para ti la experiencia de cliente no es solo pintar journeys, sino construir un plan de negocio rentable, liderar equipos multidisciplinares y sentarte con perfiles directivos para defender el impacto de tus estrategias en su cuenta de resultados, tenemos que hablar. En WAM buscamos a una figura clave para estructurar, dirigir y escalar nuestro [&hellip;]","og_url":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/","og_site_name":"WAM","article_publisher":"https:\/\/www.facebook.com\/global.wam","article_modified_time":"2026-10-15T17:14:31+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-1200x675.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@wearemktWAM","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","CollectionPage"],"@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/","url":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/","name":"Head of Customer Experience &amp; Design Strategy - WAM","isPartOf":{"@id":"https:\/\/wam.global\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage"},"image":{"@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg","datePublished":"2026-10-03T15:36:38+00:00","dateModified":"2026-10-15T17:14:31+00:00","breadcrumb":{"@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#breadcrumb"},"inLanguage":"es"},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#primaryimage","url":"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg","contentUrl":"https:\/\/wam.global\/wp-content\/uploads\/2025\/12\/original-7-scaled.jpeg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/head-of-customer-experience-design-strategy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/wam.global\/es\/"},{"@type":"ListItem","position":2,"name":"Empleos","item":"https:\/\/wam.global\/es\/sobre-nosotros\/trabaja-con-nosotros\/"},{"@type":"ListItem","position":3,"name":"Head of Customer Experience &amp; Design Strategy"}]},{"@type":"WebSite","@id":"https:\/\/wam.global\/es\/#website","url":"https:\/\/wam.global\/es\/","name":"WAM","description":"The hybrid reference where Technology mixes with Creativity Consulting with Execution and Brands with People.","publisher":{"@id":"https:\/\/wam.global\/es\/#organization"},"alternateName":"WAM","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wam.global\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/wam.global\/es\/#organization","name":"WAM","alternateName":"WAM","url":"https:\/\/wam.global\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/wam.global\/es\/#\/schema\/logo\/image\/","url":"https:\/\/wam.global\/wp-content\/uploads\/2025\/09\/wam-logo-black.svg","contentUrl":"https:\/\/wam.global\/wp-content\/uploads\/2025\/09\/wam-logo-black.svg","width":1,"height":1,"caption":"WAM"},"image":{"@id":"https:\/\/wam.global\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/global.wam","https:\/\/x.com\/wearemktWAM","https:\/\/www.instagram.com\/wamglobal\/","https:\/\/www.linkedin.com\/company\/wearemarketing-wam"],"ownershipFundingInfo":"https:\/\/wam.global\/about\/"}]}},"_links":{"self":[{"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/job\/8277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/media?parent=8277"}],"wp:term":[{"taxonomy":"locations","embeddable":true,"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/locations?post=8277"},{"taxonomy":"types","embeddable":true,"href":"https:\/\/wam.global\/es\/wp-json\/wp\/v2\/types?post=8277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}